1. Where do you ship?
We currently ship exclusively within the United Kingdom.
2. How long does delivery take?
Our estimated delivery time is 5–25 business days after your order has been processed.
Delivery times may vary depending on your location and external factors beyond our control.
3. How long does it take to process my order?
Orders are processed within 1–3 business days after payment has been confirmed.
Orders are not processed on weekends or public holidays.
4. How can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing your tracking number and tracking information.
You can also visit our Track Order page at any time.
5. What payment methods do you accept?
Prices shown at checkout include applicable taxes.
We accept:
- Visa
- MasterCard
- American Express (AmEx)
- PayPal
- Apple Pay
- Google Pay
6. Can I change or cancel my order?
If your order has not yet been processed, we may be able to modify or cancel it.
Please contact us as soon as possible at:
7. What if my order arrives damaged or incorrect?
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.
We'll work with you to resolve the issue as quickly as possible.
8. What is your refund policy?
Approved refunds are issued as store credit (digital gift card).
Store credit never expires and can be used on any future purchase.
Refunds are not issued back to the original payment method.
For more information, please visit our Refund Policy.
9. Can I return an item?
Yes.
Items may be eligible for return if they meet the conditions outlined in our Refund Policy.
10. Are my payments secure?
Yes.
All payments are processed using secure, encrypted payment systems to help protect your personal and financial information.
11. How can I contact customer support?
Our customer support team is happy to assist you.
We aim to respond within 24–48 hours (excluding weekends and public holidays).
12. Do you offer free shipping?
Shipping promotions may be available from time to time.
Any applicable shipping charges or free shipping offers will be clearly displayed during checkout.